Posts Tagged ‘google’

3 Free, Devastatingly Effective Ways To Market A Business

Thursday, October 28th, 2010

How many of you do work for free?
Only a dolt would work for free, right?

Only someone without experience would give away his or her time. Yeah, that’s often what I hear, and there’s certainly some truth to it.
If you charge $50 for your services today, and $100 tomorrow, obviously customers are going to be scratching their heads, still picturing you as only worth $50 an hour.

But at PureDriven, we thrive on what I would call inbound marketing, the act of pulling people toward your business because you’re giving away a lot of good stuff for free. In fact, we’ve gotten the kind of free media attention for ourselves and our clients many companies only dream of (New York Times Page 1, for example) exactly because of our techniques.

So, you say, what is it that we’re doing so dang well?

1. We do a lot of things for free, not knowing whether they’ll ever pay off for us.

For example, tomorrow we’re speaking at a local event we helped launch called Social Media Breakfast Twin Ports. We’re offering it for free, and those in attendance will be treated to nearly the same amount of advice we normally charge for. The biggest difference is that the content isn’t tailored to their business, but we give them the tools and show them the steps for them to take. You’d think people would walk away and use the information, and never call us. Normally, the opposite happens. People want to do business with people they know. So doing a presentation often ultimately means more people get to know about PureDriven, see our expertise, and want to work with us.

2. We’re ambitious, and don’t always wait for guaranteed money upfront.

We were asked to take on the Google Initiative, because of our CEO’s history in Internet technology, but also because I think we were willing to do significant work for free, with no idea whether at the end of the day the project would be deemed a success, or whether money would come in to help pay us. Had we waited on the sidelines, the opportunity (and thousands of dollars in free publicity it brought) would have gone to a different firm. In addition, the effort also gave us an open door to businesses throughout this city. Dozens of meetings with leaders in our area occurred directly from our work on the Google project. Our accountant probably didn’t like the project much, but we were paid in ways that will continue benefiting the company for years – perhaps even decades – to come.

Below is a slide show by an independent firm in Michigan, which showcased how successful our efforts online were.

3. We use Facebook and Twitter to build relationships.

We’ve been on local and national shows and podcasts, because of relationships that started out on Twitter. I often tell people that you don’t “sell” yourself on Twitter. Twitter connects you with people you would have never normally met. So that has also led to significant exposure, along with guest posting on other blogs, and our Facebook page, which people often click through to our website from.

So I’d encourage you to look at how you can give away your services or products for free, in the hopes of a much bigger, better return down the road.

What sort of free advertising has worked for your business? The comments are yours. I’m listening.

How to get on Page One of Google in 10 Minutes

Thursday, August 26th, 2010

I just wanted to share how easy it was for me to get a Facebook page for a new class I’m offering on not just page one of Google’s search results, but the top slot of page one of Google. It’s not as hard as you think, and it should always work, so long as a little thought is put into what you’re naming your Facebook page.

Online branding in three simple steps

Monday, June 28th, 2010

My Comment Line - Call me!

Many businesses are hopping on the Facebook bandwagon. There’s a lot of merit to that. But there are three easy steps every business should take first to help their online brands, prior to worrying about Facebook. This is especially true if the business works directly with the end user,  like a hotel, restaurant or retail store. Search for your business online, and respond to what’s already posted.

Often Google Local search will come up.

1.     Check and make sure that all the information about your business is accurate. If not, fix it. Do this for Bing and Yahoo as well. Then search using your company’s name on these different sites, to pull up any mentions you may not already know about, which could impact your online branding.

2.     Read every comment you see on the first couple pages of Google, related to your business. Publicly thank those who said nice things about your business. That builds your brand with that loyal customer and other readers. Everyone feels good when they are acknowledged. This is a powerful mechanism for building brand awareness. So few businesses actually take the time to go online and respond back to those who post nice things about them. If you overheard someone saying something nice about you at a conference, you’d probably thank them. The same goes for online comments.

3.     Respond to negative comments by publicly or privately apologizing to the person who had the bad experience, and offer in some way to remedy the situation, through perhaps a free item. If you think it might take a deeper conversation to unravel the situation, be sure to give the individual your e-mail, or direct the person to your website, so the discussion doesn’t take place online. This shows others you care about the complaint, and want to deal with it in a professional manner. This naturally helps your online branding.

If possible, try to make the initial apology public, because that builds your company’s credibility. Everyone knows companies make mistakes. What really impresses people are those companies that acknowledge making a mistake, and work to fix it. Making an apology public in most cases only helps your online reputation, so long as you’re not constantly having to apologize online. This all helps your online branding. Once you’ve done all this, set up alerts, so in the future you’ll be able to quickly respond to comments posted about your business.

Photo Credit: Gregoconnell

PureDriven Launching Online Classes

Monday, May 24th, 2010

Many small business owners especially ask us to teach them the basics of using social media marketing. Once they’ve got those down, they ask us about the tips and tricks that help them get the most out of their social networking services. Too often it’s not cost-effective to really meet with each person individually. So we’re currently developing some online courses where we walk you through everything we know remotely, from the comfort of your own home. We’re holding our first introductory class for merely $25 per person at 9 a.m. on June 10. During that hour-long session, we’re going to teach specifically what we did that helped catapult our Google Twin Ports effort far beyond any other city’s in the United States. The cool thing is, much of what we did were the same kinds of things businesses can be doing to get free exposure, just on a smaller scale. If you’re interested in the course, you can check out the details at http://www.puredriven.com/GoogleClass/

Cheers,

Patrick

In Campaigns, Little or No Money Sometimes An Advantage

Wednesday, April 28th, 2010

Google Fiber Twin Ports

This is the second installment in a series titled, “How to Get Your Client on the Front Page of the New York Times,” explaining how PureDriven helped vault the GoogleTwinPorts initiative (focused on Duluth, MN and Superior Wis.) to national prominence in its effort to win Google’s attention and become one of the few sites where Google will build an ultra-high speed network. I’ve written this series in hopes of sharing with businesses of all sorts, politicians and grassroots organizers how to best gain offline and online attention for your cause, event or organization.

Lesson 2: Why Getting Paid Is Overrated

Credit: FutureShape

Google only gave communities about 45 days for the entire project, making a nimble initiative critical. Many volunteers came forward, along with a handful of local advertising agencies and people

willing to work for money.

Because of Minnesota disclosure laws, asking for money from Duluth to hire a firm or firms would take too long. So if a company wanted to help, it had to do so with the understanding that it would be strictly on a voluntary basis. It was a frustrating thought, considering we’d heard anecdotal information that other communities were handing their organizing committees checks of $10,000, $20,000 or even $30,000. We on the other hand, had to work completely for free at the beginning, even spending our own money for incidental costs like food and parking fees, with no guarantee of being paid back. But this lack of money ultimately translated into a boon for us. 1. Organizations only interested in the project if they could make money off it, quickly vanished. 2. That in turn allowed for those lesser known individuals and organizations who showed up for mainly altruistic reasons to take over, such as the TwinPorts Commonwealth, which co-managed the project with PureDriven. Companies like Outcom Consulting and ProPrint also pitched in for free. And others lowered or nixed their prices altogether. Had we had money to spend, what we got for free wouldn’t have been so free. To see a complete list of all the companies that helped out or supported the project, just visit GoogleTwinPorts.com.

So Remember This: Not having money is sometimes a wonderful thing. If you’re a business, consider getting involved in a project with no guarantee of getting paid, because often it will in fact pay off in the long run in ways you didn’t expect. PureDriven probably received more than $50,000 in free advertising, simply because our name was attached to the project, which was being talked about throughout the area and all over the Internet. When money isn’t the object, the people you want to work with – because their motives are in the right place – tend to materialize, and those who may be talented but only in it for the money, fade away.

If you missed Lesson 1 of our series, just click here: How to Get Your Client on Page 1 of the New York Times.

Google called, so we vaulted our client to Page 1 of the New York Times.

Monday, April 26th, 2010

Google Fiber Twin Ports

On Feb. 10, 2010 Google announced a nationwide contest to build one or more test locations for ultra-high speed Internet, which would run between 100 and 1,000 times faster than what it currently available. By several measurements, the Google Twin Ports initiative was the most successful at getting grassroots support and national attention based on this share of voice report. This is a series of posts on how we did it.

Google wanted communities to show them two things. 1. The engineering of the city, and logical pros and cons of Google trying to build this test bed in their community. 2. Whether the community as a whole liked the idea, by voicing grassroots support. This is the story of how PureDriven and a cadre of dedicated volunteers together vaulted our effort spanning the Duluth, Minnesota and Superior Wisconsin communities – an area commonly called the TwinPorts – to national prominence (Step 2). Traditional stories about our effort ran nationwide; our mayor was interviewed on CNN; and video and photographs of him leaping into Lake Superior for Google showed up on the front page of the New York Times, CBS and CNBC, and hundreds of other traditional and online news outlets. Overall, the Google Twin Ports effort ultimately was discussed or mentioned more than 1,500 times online according to data collected by PureDriven.

We tell this story to explain what worked for us, so businesses and grassroots organizations can build similar successful efforts, and avoid our missteps. What is written here is also only the opinion of me, Patrick Garmoe (although it was reached after talking with other volunteers informally). As a full-time staff member of PureDriven, and a 10-year veteran of print journalism, I led the public relations effort, and therefore had first-hand knowledge of the tactics used here. Each of the blogs posts in this series will begin with a short story, followed by tips you can apply to your efforts to gain both traditional and online exposure for your company, cause or initiative.

We will be posting the full collection prominently on the blog indefinitely.

Lesson 1: To really get on the national radar, you need both real news, and an image that encapsulates what you’re selling. Ours was cheap camera footage of our mayor, Duluth Mayor Don Ness, leaping out of the freezing waters of Lake Superior. (By the way, the mayor was going to leap into Lake Superior as part of fundraiser for Special Olympics anyhow, so it wasn’t any more work to do it in the name of the Google project as well.

I knew early on we needed something that without words, would really show how much we wanted Google to come, something the public and media would respond to, and catch fire online and on the web, because it was so funny, or interesting, or crazy.

The day before the Polar Plunge, I heard about the leap. I called around that Saturday morning to videographers I knew. No one was available. So I grabbed my $100 Flip video camera that I use for video blogging purposes, and shot this video.

I took a couple hours to edit it that weekend with iMovie on my iMac, (it was the first time I used that particular software by the way) and slapped it online our PureDriven’s  YouTube account. The image didn’t pick up steam immediately, nor did I expect it to. I knew that if this effort became a national story, traditional media organizations would need visuals. Ultimately that’s exactly what happened. CBS news ran a story, along with CNBC, and likely dozens of other news networks across the region, and even internationally. That’s why I assume the New York Times eventually asked for a picture, which we were happy to provide (the one that ultimately ran in paper was from our local newspaper, the Duluth News Tribune. I’ve included a link to the picture below.

Duluth Mayor Don Ness Leaps into Lake Superior

I believe CNN saw the New York Times story, and therefore opted to call our mayor to be on its morning show the next day. Whether it’s local or national media, television takes its story list from newspapers and websites. During the same segment, CNN also interviewed the mayor of Sarasota, Fla., who also happened to have pulled a public relations stunt that got them coverage in the same New York Times story. There are thousands of cities competing for Google. Why did Duluth get so much attention? Because we did the best job coming up with a visual for news organizations to show.

As of this writing, we’ve had nearly 40,000 views of the video on YouTube. That isn’t bad for an unrehearsed piece of footage that took only five minutes to shoot. Not even the part on the end where our mayor challenges other mayors to jump in Lake Superior was rehearsed.

So Remember: As long as the picture isn’t fuzzy and the audio is decent, quality often doesn’t matter. The video looks jumpy, because I was racing around without my tripod. Don’t over think video. Just start filming. And it’s best to get a newspaper or website to tell your story. Because often the television stations look at what the newspapers do, and copy it, especially if there’s footage they can show.