Posts Tagged ‘Facebook’

15 Keys for Successful Facebook Use for Businesses

Thursday, January 13th, 2011

Facebook boasts more than 500 million users, half of which check in daily for a half-hour each. That’s why your business ought to be there. But you also need to not just set up the page, but use it effectively. Here are 15 insider tips to maximizing your page.

1. Build a Facebook page, not a Facebook Profile. Many businesses do use a Facebook profile, because it seems more useful. It isn’t in the long run.

Here’s why:

People who join your page are raising their hands publicly saying they like your business, and want to hear from you. You don’t know if that’s the case, if people are simply responding to you friending them.

Although I consider it unlikely, Facebook might one day shut down your account, because you’re breaking the rules by using a person, not a page.

2. Pages are packed with an ever rising amount of analytics, which is the key to tracking success on Facebook.

Let me share a few examples:

3. Each page needs to be connected to a real profile. We constantly see businesses fretting over having to attach a real person’s personal profile to a page. I’ll push the philosophical debate over keeping your personal and professional lives separate online to the side for now, except to say by default social media meshes the personal and business life together in new ways that require unique guidelines. If you as a business want to create a profile just to use to create a page for your business, feel free. Facebook doesn’t allow it, but we also haven’t seen anyone shut down because of it. But you can attach and detach people from pages at any time, so unless you hate the idea, just create a page using a real profile. No need to create a separate one just to manage a fan page.

4. You can start with a Facebook page, but if you really want to use online marketing to bring in sales over the long haul, you must create a blog, or some sort of way to display content you own. If you use Facebook and the site shuts down, or quashes your account, all your efforts are wasted. Facebook works best in concert with a blog. It’s just one part of an online ensemble of your efforts.

5. Content is key. If you’re not publishing interesting content and contests related to your business, why should anyone visit your page?

6. Use Involver.com, to showcase your YouTube and Twitter feeds, if you’re using those tools for business.

7. Create a unique welcome page. Early studies have shown it boosts “Likes” by 20 percent. This also allows you to reward people who Like your page with additional free content, like a coupon.

8. As a general rule post in the morning, and during the week for maximum benefit. This is doubly true if you depend on foot traffic during the day. Wednesday is the most popular day for Facebook. It is slowest on the weekends. It rises Monday and Tuesday, and slides down Thursday and Friday. If you’re scheduling your posts, send them at 11:00AM, 3:00 PM, and 8:00 PM. Post during these times to grab the attention of the largest slice of your target market.

9. Respond to every single comment left on your page, as soon as you can. This not only helps you connect with that customer, but more people see your store responding, and the more you interact with someone, the more likely your posts are to show up in their streams.

10. If you for example, gain 1000 “likes” or “friends” and then don’t interact or post normally, or you do post, but none of these individuals “like” your posts or visit your page, over time your posts will increasingly vanish from their streams. So you’ll be posting for zero people. This is a harsh and hidden reality for many businesses. This tool is like a muscle, either use it or lose it.

11. Provide some content specific just to Facebook, formulated more around the notion of building community and connecting with customers. Don’t just republish what you already post on your blog.

12. Use existing e-mail or direct mail lists to tell others about your Facebook page, and keep informing them about the content you’ve developed just for that channel.

13. If holding webinars, have people post questions on the Facebook page.

14. Promote your group’s upcoming events on the site.

15. Use @”name of a person” or @FanPage so it shows up on their wall as well.

The Minimalist Guide to Facebook for Business

Thursday, November 11th, 2010

Set-up Facebook Business Page

The two questions I get most often at PureDriven are quite simple.

What kind of Facebook site do I set up, and how do I use it effectively?

There are a lot of answers to these questions, but I’ve often found it difficult to point someone to what I believe is a simple, yet clear blog post on the topic. So I thought I’d write it myself.

In the following blog post I’m going to explain the basics of how to get set up on the site with more than 500 million users, and how to use it efficiently for your business.

The four types of tools are:

A Facebook Personal Profile:

http://www.facebook.com/patrickgarmoe

This is what you typically sign up for first.

Key attributes:

  • For individuals
  • Allows you to talk publicly or privately with friends
  • People who aren’t signed into Facebook can’t view your profile, and you can have it hidden from search results entirely
  • In order to launch a business page, you have to create a profile to attach it to (a profile “owns” a business page)
  • A profile also “owns” a groups page and a cause page

Facebook Page

Businesses often mistake a personal profile with a page:

http://www.facebook.com/PureDriven

Key attributes:

  • A page allows a business to showcase itself, and is the only official way businesses can use Facebook.
  • It should include all relevant information about the business; the owner or an employee should respond to all comments on the page, and post interesting topic-relevant information.
  • The secret to this page is getting fans to “Like” you, by publishing information relevant to your potential buyers. (If you sell lawn mowers, don’t tell me how great your lawnmowers are; teach me how to best take care of my lawn. Over time, I’ll start liking your business, and then I’ll buy your stuff. Get it?)
  • Getting people to “Like” a page has become so critical, that a whole industry has sprung up designing custom landing pages that increase the amount of people who click “like.”
  • Example: http://www.facebook.com/redbull
  • Here are some options for creating a custom Facebook tab: http://www.convinceandconvert.com/facebook/5-staggeringly-simple-ways-to-create-custom-facebook-landing-tabs/
  • The reason you need someone to Like your page, is so when you post, your posts sometimes get into their streams, because most people never will return to your company’s page a second time.
  • Choose a search-friendly headline as the page name, so it ranks high in Google not for your name, but for someone looking for a business like yours.
  • Example: like “Duluth Health Club Name Here” not just “Name Of Business.”
  • Businesses often don’t like having to use a page, because they can’t private-message individuals, but the point of the page, is to get people to voluntarily like your brand or business, not feel obliged to be your business “friend.”
  • The page contains Facebook Insights, which is analytics for your page. It shows how many people interacted with your page, and demographics of who is on your page
  • Post as many links as possible that you think is valuable to your audience, in order to get them “liking” and commenting, because the more time that passes between when they “liked” your page, and most recently commented on a post on your page, the more your posts vanish from their news streams.
  • Many companies worry about a page being connected to an employee. The answer is to have at least two administrators on a Facebook page, and when one employee leaves, just remove that person’s administrative privileges, and add them to the next employee.
  • Some companies create a “company profile” instead of or in addition to a page, which isn’t allowed, and is not recommended.
  • A page shows up in Google, Bing and Yahoo! search results, and a prospective customer can visit the page without having a Facebook account, which is critical.

Facebook Group

Groups formed around specific topics, where the goal isn’t primarily to get more people to notice the group, but for members to easily communicate

http://www.facebook.com/patrickgarmoe#!/home.php?sk=group_169786319702790&ap=1

Key attributes:

  • Members can talk to each other easily, and get an e-mail every time someone posts an item, if they wish
  • Organizations can be hidden, members-only, or open
  • Administrators don’t get the group’s logo attached to their comments, so it feels like a community, without one person “leading” the group
  • People can easily be invited to the group by anyone within the group, so long as it’s open

Facebook Cause Page:

http://www.causes.com/causes/72-save-darfur/about?m=e7368a5c

Designed for Nonprofit 501C(3) charities trying to raise money for a specific good cause

Key attributes

  • Designed for groups actually trying to raise money
  • Only available for those with 501C(3) status, so you can’t use it instead of doing a car wash for the high school band trip to Florida
  • Allows for people to donate directly, without having to visit a different website

Photo Credit: Phil Sexton

3 Free, Devastatingly Effective Ways To Market A Business

Thursday, October 28th, 2010

How many of you do work for free?
Only a dolt would work for free, right?

Only someone without experience would give away his or her time. Yeah, that’s often what I hear, and there’s certainly some truth to it.
If you charge $50 for your services today, and $100 tomorrow, obviously customers are going to be scratching their heads, still picturing you as only worth $50 an hour.

But at PureDriven, we thrive on what I would call inbound marketing, the act of pulling people toward your business because you’re giving away a lot of good stuff for free. In fact, we’ve gotten the kind of free media attention for ourselves and our clients many companies only dream of (New York Times Page 1, for example) exactly because of our techniques.

So, you say, what is it that we’re doing so dang well?

1. We do a lot of things for free, not knowing whether they’ll ever pay off for us.

For example, tomorrow we’re speaking at a local event we helped launch called Social Media Breakfast Twin Ports. We’re offering it for free, and those in attendance will be treated to nearly the same amount of advice we normally charge for. The biggest difference is that the content isn’t tailored to their business, but we give them the tools and show them the steps for them to take. You’d think people would walk away and use the information, and never call us. Normally, the opposite happens. People want to do business with people they know. So doing a presentation often ultimately means more people get to know about PureDriven, see our expertise, and want to work with us.

2. We’re ambitious, and don’t always wait for guaranteed money upfront.

We were asked to take on the Google Initiative, because of our CEO’s history in Internet technology, but also because I think we were willing to do significant work for free, with no idea whether at the end of the day the project would be deemed a success, or whether money would come in to help pay us. Had we waited on the sidelines, the opportunity (and thousands of dollars in free publicity it brought) would have gone to a different firm. In addition, the effort also gave us an open door to businesses throughout this city. Dozens of meetings with leaders in our area occurred directly from our work on the Google project. Our accountant probably didn’t like the project much, but we were paid in ways that will continue benefiting the company for years – perhaps even decades – to come.

Below is a slide show by an independent firm in Michigan, which showcased how successful our efforts online were.

3. We use Facebook and Twitter to build relationships.

We’ve been on local and national shows and podcasts, because of relationships that started out on Twitter. I often tell people that you don’t “sell” yourself on Twitter. Twitter connects you with people you would have never normally met. So that has also led to significant exposure, along with guest posting on other blogs, and our Facebook page, which people often click through to our website from.

So I’d encourage you to look at how you can give away your services or products for free, in the hopes of a much bigger, better return down the road.

What sort of free advertising has worked for your business? The comments are yours. I’m listening.

How To Instantly Double Your E-mail Readership

Tuesday, October 5th, 2010

Want en example of the radical impact of social media?

I was recently doing some work for a client with 275-person e-mail list.

He boosted the number of people who ultimately saw a recent e-newsletter by nearly twice that amount, by simply adding buttons allowing his subscribers to pass on the e-mail.

If you’re using an Internet service provider like Constant Contact or Mail Chimp, they all have a very simple option that allows this.

Out of the original 275 people, 68 posted the information on their Facebook pages with the click of a button.

Another 28 people to “Liked” the article, meaning they gave it a thumbs up, which places a link to the e-mail in their Facebook streams.

Another 16 people “retweeted” it via a Twitter account.

So there’s a good chance hundreds of people heard about the company  for the first time, just thanks to that one e-mail being integrated with social media.

Hopefully this convinces you of the need to make sure you opt to have buttons that make it easy to share content available on every e-mail.

But keep in mind, had this e-mail simply been a sales pitch, the numbers listed above would probably all have been zero. Because who passes along advertisements to friends?

So here’s the formula: Write useful content about your business + make it easy for people to share with friends = more visibility, which over the long term translates into more sales.

How To Blog Like A Veteran From The Start

Wednesday, September 8th, 2010

It must be irritating to be a seasoned blogger these days.

It used to be that you wrote for months or years before gaining an audience, learning through trial and error how to blog and build an audience.

Because of blogging’s embrace by the business community, solo-prenuers and hobbyists alike, there are now online and offline classes, programs and books galore, to teach you how to blog, what to say, and how to attract an audience.

One of those events is coming up Saturday, Sept. 11, 2010 at the first ever Minnesota Blogging Conference. And one of the speakers there will be Christina Hiatt Brown (I’ve included her picture below). She’ll be talking about how to make money from a blog.
Christian Hiatt Brown

Don’t bother coming.

The event is already sold out.
It sold out in merely two hours.
That should tell you something about the rising popularity of blogging.

Here’s the good news.
I received the distinct pleasure of sitting down with Christina and her blogger husband Aaron Brown recently. And we talked to both these writers about the basics of how to blog, what they’ve learned through years of blogging, and what they’d wish they’d known starting out.

What follows is a summary of all their great advice, and the tools they’ve relied on.

Aaron Brown

Aaron Brown

Aaron Brown (at right) launched his blog, Minnesota Brown, in 2006.
His is a hyper-local blog, meaning it’s specifically about politics on the Iron Range, which is the area typically described as Northeast Minnesota, north of Duluth.

He also uses it as a vehicle to showcase his book, “Overburden: Modern Life on the Iron Range”, not as a renvenue generator. (Tip: set a goal for your blog early on. Is it designed as a lead generator, so people get to know you through the blog, and then call you up to do business? Is it to provide thought leadership in your industry? Is it to generate traffic, and then you earn money for being an affiliate? Is it purely a hobby? It is designed to showcase something you’re trying to sell, like a book?)

Aaron initially started his blog on a website. Then he switched to Blogger platform, and has never left.

Both having been former reporters, Christina said she decided to start a blog in November of 2007, after having twins, and because she wanted to continue to write. “I’ve always loved writing.”
(Tip: A blog can at times feel like drudgery, or at least a big burden, so make sure you try and enjoy it as much as possible, by using the medium that most fits you. If you enjoy writing, then mainly write text. If you love shooting video, rely more on that avenue. Don’t worry about a certain medium turning off viewers or watchers. Whatever you do will turn off some people. That’s step one of learning how to blog.)

Her bar for success was quite low to start with.
“I never thought anyone would read it,” she said.
She by the way, started on Blogger, but switched to Wordpress, because she wanted more flexibility.

Christina also started the blog in order to keep her own mind sharp.
(Tip: a good ancillary benefit to blogging is it forces you to think, often. It causes you to spend a lot more time contemplating your field, instead of simply going through the daily routine.)

Aaron’s blog has about 200 regular readers, 650 Facebook friends, 50 e-mail subscribers and a small group who receive the blog through a real simple syndication feed.

Christina’s blog meanwhile, in addition to the 1,000 daily page views, has a 1,000-person fan page, 4,200 Twitter followers (which is fully automated) and receives around 1,400 feed subscribers.
(Tip: note that there are several metrics for measuring readership. When you have a blog, it’s best to encourage readers to subscribe through a feed, or e-mail. Because most people won’t make a point of physically visiting your site daily.)

“It’s rediculous how much bigger her blog is,” Aaron jokes.
(Tip, audience size is dictated heavily by content, post frequency, quality of posts, and how big a potential audience a blog starts with.)

While everyone likes to save money for example, few people beyond those in Northern Minnesota are going to care much about politics in northern Minnesota.
(Tip: Watch out what you name your blog. Christina said if she would start hers over, she probably wouldn’t label it “Northern Cheapskate” but instead call it Cheapskate, or some other name that doesn’t denote that it is somehow tied to the Northern part of the country.)

Aaron points out however, the smallness of your niche doesn’t necessarily mean you’re not read by a very small but influential minority of people.
“I got to interview all the governor candidates,” Aaron said. He attributed that mainly to his small but influential readership, and the fact that political campaigns don’t necessarily know the readership statistics of different bloggers, so they treat them all as important.

Both bloggers warn that it’s easy to get wrapped up in number of readers. They argue the key to learning how to blog and build an audience, is by producing lots of increasingly good content.
(Tip: Relevant content, regardless of the form, remains king. And it has to be regularly posted, not intermittently).

Aaron once tried to post three times a day, but scaled it back to once a day. Yes, you read that right. He CUT BACK to merely one post a day.

Christina tries to post at least once a day.

In order to post that often, Christina said she devotes 15 to 20 hours a week. She also places her posts on her Facebook page, and has an automated feed for Twitter send out the blog post announcements.

Because Christina often posts relevant information, she’s amassed a good-sized Twitter following as well, and those readers often in turn pass on her posts, thus naturally spreading her words.

(Tip: People want to spread relevant content. Even though many argue you shouldn’t “automate” a feed, it works out for Christina, because automated or not, people like to pass along good links.

Blogging’s Benefits

Does it pay much in dollars? While Aaron’s blog doesn’t make anything directly, Christina’s blog pays her something close to minimum wage, they estimate. Deriving direct financial gain isn’t what Christina is focused on, so the goal isn’t increased profits.

Aaron considers his blog as a loss leader, a way to highlight himself for speaking engagements, and as a platform to get the word out about his book.

“The blog opens up a lot of doors,” Christina said, like her speaking engagement Saturday at the blogging conference. She and other mom bloggers were invited to tour the General Mills Betty Crocker Test Kitchen as well, showing how much companies value the attention of bloggers with niche audiences.

“Companies realize if they have enough small bloggers, it has an impact,” she said.

One of Christina’s friends, Heather Hernandez writes the blog Freebies 4 Mom (which launched around the same time as Christina’s blog). That blog boasts 50,000 subscribers, and is a full-time job for Heather, who started it around the same time as Christina launched Northern Cheapskate.

Christina attributes the difference in audience sizes partly to the website being highlighted on the Tyra Banks show four times (three times in reruns) and being even more focused on the niche of Freebies, not frugality in many different areas.

“If you’re doing varied content, you run the risk of turning certain readers off,” Christina said.

(Tip: A narrow niche is often better than a broader one, so long as there’s plenty of interest in your narrow niche.)

She said Heather also launched the blog with an audience of 100 e-mails, and is really good at giving a response to each person. Oh yeah, she also posts items seven to 10 times a day.

(Tip: posting frequently, while important, isn’t necessarily what it takes to run a popular blog. Some blogs attract a very loyal audience, because the blogger posts once every week or two, but really provides a lot of rich, detailed analysis. Again, good content is critical.)

Lately Christina’s also said she’s seen increased traffic, thanks to her Facebook page and Twitter. But says in order to really gain from those mechanisms, you have to consider them part of your blog, or business, and pay attention to them. A company with a Facebook page that no one is in charge of monitoring and updating can be a real negative, she said.

She also uses Hootsuite, in order to pre-schedule Twitter and Facebook messages for distribution.

Even though she and her husband consider themselves fairly tech-savvy, and can fix most aspects of their website themselves, she still hired a designer for her website’s look. (Tip: much of what a blog consists of you don’t need to know code to do yourself. But the design of the website is something you may need an expert’s help with).

She spends a lot of time learning the tips and tricks of blogging by watching other blogs, like Problogger.com, writetodone.com, mashable.com and sheposts.com.

Christina sometimes guest posts on freebies4mom as well.

(Tip: another good way to gain visibility and traffic is to guest post on bigger blogs, sort of like being the opening act for larger bands. That’s really what the whole program GuestBlogging.com is all about.) and is amazed at how quick readers gobble up the goodies.
Christina doesn’t aspire to being that large, but would like to grow somewhat, and earn a bit more with the blog.

So far, she’s written 1,400 posts, and says the key to continually coming up with new material, is to read a lot, and always be ready to write down ideas as they come to you throughout the day.

While it’s still a hobby for Christina and Aaron, both say they can see it increasingly turning into at least a true part-time business.

6 Classy Ways to Respond to Negative Reviews

Tuesday, August 31st, 2010

As a business owner, you do your best to treat everyone right, but you and the staff can’t please everyone. Yet, everyone has an electronic pulpit, and can print something like this on popular review sites, like Chowhound.

So what do you do when something like this pops up?


This review is particularly rough, because it is so detailed, and was obviously not written in a rage.

Given that, here’s what my advice would be to this restaurant.

1. Apologize publicly again, since it’s obvious the restaurant workers slipped up (assuming the reviewer is accurate). This shows the world that you’re paying attention to your customers; you care about your customers; and you want to make things right.

2. Offer to make things right, if the reviewer would respond by sending a private message or e-mail.

“I’m so sorry you had such a bad experience at our restaurant. We want to get to the bottom of this. We’d love to offer you a coupon so you can gives us a second chance at our expense. Please just e-mail patrick.garmoe@mycompany.com.”

This shows you’re concerned, but don’t want to get in a public argument. If the reviewer wants to publicly debate, don’t get goaded into it. If the complaint is legitimate and the person wants to resolve it, he or she will respond.

3. If the person does respond, privately try and offer a coupon for a free meal. Don’t just offer $5 off, when a sandwich is $8.75. Then they’ll just view your company as trying to goad them into spending money, and that’s a cheap trick that will only earn you more negative publicity.

4. Don’t bother trying to have the post removed. The whole point of Chowhound and sites like it is to allow people to give real reviews. If they took a post down every time a business complained, what would be the point? Remember, you as a business can’t control the conversations online. All you can do is try your best to be authentic, serve your customers well, and be ready to listen to their concerns, wherever they might post them. Be sure to use Google Alerts so that you receive an e-mail about everything posted regarding  your company.

5. Try and host conversations publicly on your blog or Facebook page, about ways to provide better service or products. Ask on your page whether the price for coffee at your restaurant is too high, or what your customers would like to see added to the menu. Converse on the pros and cons of adding a certain drink; make your customers part of the decision-making process. Better to have complaints and comments in a public forum, where you can address them, than in private Facebook conversations your company can’t access… at least not officially.

6. Reward your staff for being ambassadors for your brand in Facebook and other member-only communities. I recently stumbled upon a series of complaints on Facebook about a cable, telephone and online provider in our community. Unlike the previous example posted on Chowhound however, this one was within Facebook, among Facebook friends, and therefore not posted publicly. So Google Alerts wouldn’t have found it, nor would the company have been able to respond. The only person who could have would have been someone who works for the company, who happened to be friends with those in the conversation thread. The staffer should try and offer some e-mail address or other way to contact staff who could officially address the issue.  This list of comments totaled 25 by the time it ultimately died down. Unfortunately, none of the 25 offered any constructive way to fix the problem, as could have been provided by a company employee, who happened to see the stream on their personal accounts.

This last idea is a little out there, I’ll admit. Too out there? You decide.

What methods have you used to deal with negative comments?

How to get on Page One of Google in 10 Minutes

Thursday, August 26th, 2010

I just wanted to share how easy it was for me to get a Facebook page for a new class I’m offering on not just page one of Google’s search results, but the top slot of page one of Google. It’s not as hard as you think, and it should always work, so long as a little thought is put into what you’re naming your Facebook page.

10 Benefits of location tools on Facebook, FourSquare, and Gowalla

Friday, August 20th, 2010

On Wednesday Facebook unveiled a brand new tool called “Places” which allows you to check in at different locations you visit (a beach, bar, restaurant, school etc.). It is quite similar to sites like Foursquare and Gowalla, in its ability for you to use your smart phone, and announcing to your friends or followers that you’re at a certain location. Here’s an iPhone view of what it looks like.

Here's a review of the service by the Wall Street Journal.

This blog post isn’t about how to use these services, you can find instructions on using the various sites here.

Places

Foursquare

Gowalla

Time to start caring about location-based services

I’ve waited until now to start talking on this blog about location-based services, even though they’ve been around for more than a year. That’s because until now, only a few million people were using them, which isn’t a lot in a country of 300 million people. Because there weren’t that many people, it served more like a fun toy. But with Facebook’s bid to get into the location game, a critical mass population of Facebook – more than 500 million users – will begin being exposed to the notion of “checking in” to sites.

So here are five reasons why you as an individual might want to use location-based services, and five reasons why you as a business owner might want to use them.

You the individual:

1. If you check-in, you can see who of your friends are at the same location, or nearby (or really, wherever they last checked in). This could be particularly beneficial for those in a crowded bar scene, where three of your friends might be in the next room, or next door.

2. You sometimes get free coupons or other specials for checking in. I’m sure that before long, this mechanism will replace the (10 visits) punch card used so often at hair cut stores, etc. (As of 8/20/2010 coupons via Facebook Places isn’t available yet, but it is available on Foursquare).

3. It’s fun. After initially using Foursquare, I thought the application was just a time waster. But it quickly became fun to rack up points, and oust friends from being the mayor of my favorite restaurants.

4. It’s like seeing a virtual bulletin board of comments by real customers. I recently changed my order at Burrito Union, strictly because someone mentioned how good the Fat Capitalist burrito was. Until then, I had planned on eating the Happy Worker burrito. Certain sites like Yelp were designed primarily for restaurant reviews, so there are far more on that site.

5. Sales people and networkers could also use the service, because you can see who else on Facebook is in the area you’ve checked into, even if they aren’t your friends. Could be a great way to meet people you’ve always wanted to connect with, who happen to be at a conference you’re attending, or in the same restaurant. (Keep in mind that if you don’t want others to know you’re at a spot, all you have to do is not check in).

For the establishments where people are checking in:

1. Lure more customers into your store. A pizza shop for example, can offer 10 percent off for checking into the store. Or better yet, you can have an advertisement for your store pop up, if someone checks into the store a couple doors down, or they check into the mall your store is in. Some people check-in while walking by a place (although this is generally frowned up, according to the Foursquare Cops). Despite that, churches for example, could offer a message upon someone checking in, saying the person can receive a free mug or other gift, simply by stopping by the church. Many churches offer gifts to visitors. This just helps them reach out to more people who might not otherwise physically enter the church.

2. You can get rid of printing so many punch-cards, because the sites will let you know how often a person has checked in.

3. Hold contests where people physically have to check-in. Often they’ll stop off for a meal or drink as well. You could even pass out points based on the number of locations a person’s checked in, or the number of Facebook friends they brought with them.

4. You could study the demographics of the people who check in (assuming they allow you to, within their privacy settings).

5. Calling people by name as they check into your store, is another great way to connect with them. (Of course, that might also freak them out, so tread with caution!)

(Here’s a post on the topic from a business/marketer’s perspective)

So what’s your take on all this location-based stuff?

Photo by: David Armano

Free Social Media Guides for Novices

Thursday, August 5th, 2010

Baby Steps

A big welcome to all our new readers from the Duluth Area Chamber of Commerce Social Media Conference.

By now you’re hopefully beginning to dabble in more depth with these sites, or trying to grow your knowledge base.

To that end, I’m posting some links to some great material for taking your first steps in social media.

The first is a link at http://www.hubspot.com/internet-marketing-whitepapers/ is a set of simple, free, step-by-step directions on setting up profiles on Facebook, Twitter, LinkedIn, and advice on how to use those sites for business.

The second link http://inboundmarketing.com/university/classes is a series of free classes for taking your knowledge base to the next level.

As I explained in class, this is a prime example of how the Internet works. Hubspot.com gives away lots of free information, which I’m passing on to you, because I feel like most if not all of you will derive real benefit from it. Ultimately that connects you the consumer with Hubspot, which in turn might eventually mean a sale for Hubspot. Although I assume what they sell is good, I personally have not bought anything from them, and therefore can’t endorse it. But because they put out lots of great free stuff including really funny videos you can watch here, I’ve become an ad hoc spokesman Hubspot does not have to pay.

Thanks for reading, and let me know what other topics you’d wish I’d write about.

Patrick

Photo By Russteaches

Online branding in three simple steps

Monday, June 28th, 2010

My Comment Line - Call me!

Many businesses are hopping on the Facebook bandwagon. There’s a lot of merit to that. But there are three easy steps every business should take first to help their online brands, prior to worrying about Facebook. This is especially true if the business works directly with the end user,  like a hotel, restaurant or retail store. Search for your business online, and respond to what’s already posted.

Often Google Local search will come up.

1.     Check and make sure that all the information about your business is accurate. If not, fix it. Do this for Bing and Yahoo as well. Then search using your company’s name on these different sites, to pull up any mentions you may not already know about, which could impact your online branding.

2.     Read every comment you see on the first couple pages of Google, related to your business. Publicly thank those who said nice things about your business. That builds your brand with that loyal customer and other readers. Everyone feels good when they are acknowledged. This is a powerful mechanism for building brand awareness. So few businesses actually take the time to go online and respond back to those who post nice things about them. If you overheard someone saying something nice about you at a conference, you’d probably thank them. The same goes for online comments.

3.     Respond to negative comments by publicly or privately apologizing to the person who had the bad experience, and offer in some way to remedy the situation, through perhaps a free item. If you think it might take a deeper conversation to unravel the situation, be sure to give the individual your e-mail, or direct the person to your website, so the discussion doesn’t take place online. This shows others you care about the complaint, and want to deal with it in a professional manner. This naturally helps your online branding.

If possible, try to make the initial apology public, because that builds your company’s credibility. Everyone knows companies make mistakes. What really impresses people are those companies that acknowledge making a mistake, and work to fix it. Making an apology public in most cases only helps your online reputation, so long as you’re not constantly having to apologize online. This all helps your online branding. Once you’ve done all this, set up alerts, so in the future you’ll be able to quickly respond to comments posted about your business.

Photo Credit: Gregoconnell